Welcome to the
PSW approach to QUALITY care

This is an online training program for Personal Support Workers (PSWs) and likeminded caregivers providing home care in Ontario.

PSWs like you, are an important part of providing support to clients and giving families peace of mind. You often work in difficult client situations where you need to know how to come up with quick solutions.

With a generous grant from Closing the Gap Healthcare, we have worked together with PSWs to create a PSW Approach to Quality. The hope is to make it easier for you to deliver quality in your job and share your successes with others.

Using this PSW Approach to Quality will improve your ability to meet your clients needs. Making you someone who provides value and is highly valued. This course is FREE and won’t take up much of your time. It has four modules and each module is about 15 minutes long. You can do it on your computer or cellphone!


At the end of the training, please print a certificate of completion from the Institute of Health Policy, Management & Evaluation at the University of Toronto.

Enjoy!